Mashu support

Write to us

Email help@stretchwithmochi.com. If your question is about your account, write from the email address you sign in with, so we can find it.

You can also send feedback from the app: Settings in Mashu, the Profile tab in Mochi.

Sign in

The app emails you a one-time code, or you can use Sign in with Apple. If the code doesn't arrive, check your spam folder, then ask for a new one. Use the same email or Apple ID every time, so you land on the same account.

Restore your purchases

If you have Mashu Plus or a one-time purchase, it belongs to your account, so it comes back when you sign in on a new phone. If something is missing, tap Restore purchases in Mashu, while your iPhone is signed in to the App Store with the Apple ID you bought with. If it's still missing, write to us with your account's email.

Cancel Mashu Plus

Open your iPhone's Settings, tap your name, then Subscriptions, then Mashu Plus. Cancel at least 24 hours before the current period ends. Plus stays on until the end of the period you paid for. Deleting the app or your account does not cancel it.

For a refund, go to reportaproblem.apple.com. Apple handles every payment and refund.

Delete your account

In Mashu, open Settings and tap Delete account. In Mochi, open the Profile tab and tap Delete Account. This permanently deletes your account and the data in it, as the privacy policy describes in section 8. It doesn't delete analytics data: to have that deleted too, email us from your account's address with "Delete analytics" in the subject. Deleting your account does not cancel a subscription, so cancel Plus first.

Stop analytics for your account

Email us from your account's address with "Analytics opt-out" in the subject, and we will turn analytics off for your account. Phones with Mashu 2.0 or later then stop sending analytics for it. A phone still on Mochi keeps sending until you update it. Any clear request works; the subject line just helps us find it.

Your data

To get a copy of your data, or to change or remove an answer you gave the app, email us. The privacy policy explains what we collect and why. The terms of use cover Mashu Plus, purchases and the rest.

About us

Mashu (formerly Mochi) is made by 140G Labs LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.